| Company Name | Concentrix |
| Post Name | Analyst |
| Expected Salary | up to ₹ 4.5 LPA |
| Job Location | Bangalore |
| Eligibility | BCA, BE, B.Tech, MCA, ME, M.Tech |
| JobType | Freshers |
| Last date to apply | Apply ASAP |
Concentrix Recruitment Drive 2024-2025 Hiring Freshers for Analyst. Concentrix is conducting an off-campus recruitment drive. Freshers and experienced candidates up to 6 months to 2 years can apply for the job role. Below are the detailed job description and eligibility criteria of Concentrix company.
Role Overview
At Concentrix, the Analyst, Forecasting will be the go-to expert for planning and projections. The role blends business understanding with data science, helping teams stay ahead of demand changes and optimize resources.
Key Responsibilities
- Act as point of contact for forecasting and budget planning
- Update forecasts using actuals (weekly/monthly) and trend analysis
- Design, refine, and generate short-term forecasts
- Use business impacts and feedback to revise forecasts
- Maintain and optimize process documentation
- Work with time series forecasting models
- Predict the number of customer contacts and the average time taken to handle them (AHT)
Skills & Tools Required
- Advanced Excel & Power BI (must-have)
- Machine Learning: Regression (Linear/Logistic), Classification
- Forecasting & Statistical tools: Python or R (RStudio exposure preferred)
- WFM concepts: Contact center metrics, AHT, volume
- Strong analytical thinking and data interpretation skills
- Presentation & communication skills
Qualification
- Graduation (any discipline, but quantitative/statistics background likely preferred)
Good Fit If You Have
- 6 months to 2 years of experience in forecasting, especially in BPO/contact center setups
- Skills in Excel, Power BI, and Python/R
- Exposure to time series or other predictive modeling techniques
- Interest in WFM analytics and operational forecasting
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