| Company Name | Genpact |
| Post Name | Technical Associates |
| Expected Salary | Up to 6LPA |
| Job Location | Hyderabad |
| Eligibility | B.E, B.Tech, MCA, M.E, or M.Tech |
| Batch | 2023/2024/2025 |
Genpact, one of the leading global professional services companies, is looking to hire Technical Associates – Service Desk L1 for their Hyderabad office. If you are passionate about IT support, customer service, and want to kickstart your tech career, this is a great opportunity!
📌 Job Overview:
Role: Technical Associate – Service Desk L1
Location: Hyderabad, India
Company: Genpact
Employment Type: Full-time
Education Required: Bachelor’s Degree (CS, IT, or related field)
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Responsibilities:
- Handle voice & non-voice IT support tickets (L1 level)
- Support desktop/laptop issues, Office 365, browsers, and network problems
- Provide support to senior management and board-level users
- Basic troubleshooting of printers, scanners, Wi-Fi issues, etc.
- Setup & configure systems, applications, OS, and MDM tools
- Work on ERP application provisioning and documentation
Required Skills:
- Strong understanding of Windows OS, Office Suite, and basic networking
- Familiarity with MDM tools and PC/LAN troubleshooting
- Willingness to handle hardware/software support tickets
- Good communication in English (verbal & written)
- Quick learner with customer service attitude
Preferred:
Flexible to support projects, transitions, rollouts, and infra upgrades
Excellent problem-solving mindset
How to Apply:
Job ID: ITO091857
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