| Company Name | Capgemini |
| Post Name | IT Support (Customer Support Group) |
| Job Location | Coimbatore |
| Eligibility | 3-year graduate or diploma |
| Salary | 3.25 LPA (3 LPA + 25,000 joining bonus) |
| JobType | Freshers/ Experienced |
| Last date to apply | 15 May 2025 |
Are you a fresher from 2024 or 2025 seeking a fulfilling ? Capgemini Exceller has an exciting offer in its Customer Support Group (CSG) for the freshers in Coimbatore. This blog will assist you in learning about the job details, eligibility, advantages, and application process—optimized for AdSense and SEO monetization.
Why Work with Capgemini CSG?
Capgemini is a world leader in consulting, technology, and digital innovation. The Customer Support Group (CSG) of Capgemini’s Cloud and Infrastructure Services (CIS) acts as the first line of defense in handling IT infrastructure support. If you love troubleshooting technical problems, assisting customers, and creating a secure IT career, this position is an excellent beginning.
Eligibility Criteria:
- Should be a 3-year graduate or diploma holder (pass-outs of 2024 and 2025 only)
- Should not have any active backlogs
- Should have an active DigiLocker account
- Aadhaar-linked mobile number is a must
- Willing to relocate and work rotational night shifts
Roles and Responsibilities:
- Manage customer inquiries through voice, email, and chat
- Troubleshoot technical problems (internet issues, password resets, etc.)
- Utilize AI technologies such as CHIP to enhance support efficiency
- Process service tickets with precision and professionalism
- Provide customer satisfaction through effective communication and empathy
Skills Needed:
- Strong English communication skills
- Basic computer and troubleshooting skills
- Capacity to work in high-pressure, 24×7 environments
- Desire to learn and develop within a global organization
Why This Job is Perfect for Freshers:
This position provides a strong career foundation in the IT support field, with experience with international clients across industries such as telecom, healthcare, and finance. Capgemini also advocates diversity, with female candidates invited to apply as part of their diversity hiring initiative.
How to Apply:
Applications are received until 15 May 2025. The recruitment procedure will be online, so make sure you have a stable internet connection, a functional webcam, and a quiet room for online tests and interviews
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